Every year, Brotherhood Mutual Insurance Company awards a customer service professional with the Excellence in Service Award. One of our very own, Jenel Myers, was selected for the award in 2015. Keep reading below to see what Brotherhood Mutual had to say about Jenel and her accomplishments.

“Jenel Myers is the Operations Coordinator/Senior Customer Service Agent at Bitner-Henry Insurance, where she has been apart of the customer service team for 12 years. Her “whatever I can do” outlook and resolve to treat customers as if they were her best friends make Jenel an exceptional customer service representative. Three years ago, Jenel developed a systematic approach to coordinating training services within the agency. The new approach enables staff members to succeed more quickly and allows the agency to track people, cross-train, shift work, and find people that shine.

Jenel is a youth leader and praise team member at the church she attends with her husband, Daniel, and their daughter in Hagerstown.”

We are so blessed to have Jenel as a leader on our team! We are proud of all of her accomplishments, including being selected for this national award.

Further Reading
Bitner Henry Gains Two More Licensed Agents

Bitner Henry Gains Two More Licensed Agents

Tyler Strine and Jordan Flowers are new to the insurance industry and began studying for the Property and Casualty state exam in February. As licensed agents, they can handle customer calls and assist them with insurance-related questions. They are grateful to take the next steps in their career.

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