Customer Service Representative (Entry Level)

Opportunity

With more than 7,000 customers across eight states, the Bitner Henry Insurance Group is one of the largest providers of insurance and risk management services to the church, social service, and non-profit sectors on the East Coast.

We are continuing to grow, and we are even making plans to open new markets. Thus, we are seeking customer service professionals to join and grow with us in serving our customers.

What sets us apart:

• Education and training: We offer professional mentoring; state-of-the-art online classes; and support for professional licensing and certifications. You earn a bonus upon getting licensed, and we support your on-going professional education.
• Advancement: We offer professional advancement opportunities that will challenge you to grow in your ability to serve a wide range of organizations in terms of size and complexity of operations.
• Feedback and coaching: Providing regular feedback and coaching from seasoned professionals is one of the most valuable contributions we offer our employees. The way we support new employees is far more effective than traditional classroom training.
• A supportive company culture: Unlike large corporations where you may feel unnoticed, you will be known, and we will celebrate career milestones with you.

If you are driven to become a trusted customer service professional in our niche market, then it’s time to take the next step and submit your resume to the attention of Darrin Coon, HR Manager, at:  moc.yrnehrentiB@secruosernamuH.

Role

Your commitment:

• Embrace agency processes.
• Provide exemplary customer service.
• Advise clients accurately and professionally on their insurance questions.
• Operate with integrity and confidentiality in all client interactions.
• Support field agents as they win new business and retain existing customers.
• Make an on-going commitment to learning.

Desired Qualities

Required qualifications:

• Prior customer service experience.
• History of stable work commitments.
• Ability to establish and build strong relationships with teammates.
• Attention to detail and strong problem-solving skills.
• Ability to effectively use technology.
• Able to work in person at Hagerstown, MD.

Preferred (but not required) qualifications:

• Insurance customer service experience.
• Property & Casualty and/or Life & Health license.

Physical Demands

While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The position requires the employee to have a valid driver’s license and the ability to drive a car.

Work Environment

Fast paced, minimal noise, team orientation.

Rewards

• Competitive pay, starting at $18-$22 per hour
• Benefits: health, dental, vision, short-term and long-term disability, and group term life.
• Paid time off.
• On-going training and professional development opportunities.
• Continuous support from teammates, managers, and agency owners.

Additional Benefits for Bitner Henry customer service agents:

• A point of entry and professional career growth path.
• In-house and external training and support.
• Professional licensing and advanced credentialing opportunities.
• A financially stable company that has not had any layoffs since its 1938 founding.

Instructions

To Apply, use the APPLY NOW button at top or send your resume and a cover letter to moc.yrnehrentiB@secruoseRnamuH.  Opportunities both for experienced professionals and those new to insurance.

About Bitner Henry

Founded in 1938, the Bitner Henry Insurance Group is now a fourth-generation family-owned and operated insurance agency that retains the core values of professionalism, integrity, and caring.  Now serving insurance needs in a wide, multi-state region, Bitner Henry Insurance provides personal, business, church, and social service insurance. You can find out more about Bitner Henry Insurance at www.bitnerhenry.com.