Sheila Shurtz

Customer Service Agent

How did you start working for Bitner Henry?
When I moved to Hagerstown in 2000, I was looking for a new job. I received a voicemail from someone I never met who let me know that Bitner Henry was hiring. To this day I do not know who it was who left me that message but I am grateful for their help! It led to a fulfilling career as a Customer Service Agent!

What is your favorite part of your job?
I greatly enjoy helping customers navigate the insurance system of coverage and payment. It is satisfying to know that I have helped serve thousands of customers over the years. My goal is to make the everyday tasks related to insurance as easy as possible for my customers.

If you had a day off and no responsibilities, what would you do?
I would spend my day relaxing, listening to audiobooks and watching movies.

What quote, mantra or verse do you live by?
Whenever I am stressed or overwhelmed, I like to remind myself that “I am safe and secure.” It may sound simple but it really helps!

What is one surprising fact about you?
Several of my children and grandchildren also work in the insurance industry!